Store Support

The Home Depot; Houston (TX); On-site; Full time

Job summary

A leading home improvement retailer in Houston is seeking associates for Store Support positions. Candidates will ensure an outstanding customer order fulfillment experience and assist customers in various capacities. Roles may include Office Associate and Customer Service Representative. The ideal candidates will be detail-oriented, possess strong time management skills, and display a high level of integrity while working cooperatively with other associates. Opportunities are available for individuals focused on customer satisfaction.

Qualifications

• Must work cooperatively with other associates, vendors, and handle cash management.
• Demonstrated integrity and focus on customer satisfaction are essential.
• Ability to respond to operational concerns and store business objectives.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Direct customers to store departments and answer product questions.

Skills

Detail-oriented

Time management

Cooperativeness

Attention to customer service

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.