Store Support

The Home Depot; Ellenwood (GA); On-site; Full time

Job summary

A leading home improvement retailer is seeking associates for non-sales Store Support positions. These roles include responsibilities such as ensuring customer order fulfillment, assisting customers, and handling cash management. Ideal candidates will possess detail-oriented skills, time management abilities, and a commitment to customer satisfaction. Strong integrity and ability to work cooperatively with teammates are essential. Join a team that focuses on operational effectiveness and enhancing customer experiences.

Qualifications

• Proven ability to work cooperatively with other associates and vendors.
• Demonstrated integrity and focus on business objectives.
• Ability to handle customer inquiries and manage cash.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Handle operational concerns and support key responsibilities.

Skills

Detail-oriented

Time management

Customer service

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.