Store Support

The Home Depot; Los Angeles (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer in Los Angeles seeks Associates in Store Support positions. Responsibilities include ensuring outstanding customer order fulfillment, assisting customers in the lot, and handling administrative services. Candidates must demonstrate integrity, time management skills, and a detail-oriented approach while providing exceptional customer service. Opportunities exist within roles such as Office Associate and Customer Service Representative. Join a dynamic team focused on customer satisfaction.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Handle cash management and program compliance.
• Direct customers to store departments and answer product questions.

Skills

Detail-oriented

Time management

Customer service

Integrity

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.