Store Support

The Home Depot; Phoenix (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer is looking for Associates in Store Support positions, responsible for various non-sales functions such as customer order fulfillment and administrative services. Successful candidates will ensure customer satisfaction and work cooperatively with others. The role requires strong time management and detail-oriented skills, with opportunities for interaction with customers and vendors. Positions may include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

Qualifications

• Demonstrate a high level of integrity and commitment to customer satisfaction.
• Ability to work cooperatively with associates and vendors.
• Strong communication skills for customer interaction.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Respond to operational concerns of all associates.

Skills

Customer service

Time management

Detail-oriented

Team collaboration

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.