Store Support

The Home Depot; Simi Valley (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer in California is seeking Associates for Store Support positions. These roles involve various non-sales functions including assisting customers with orders, providing administrative support, and ensuring high-level customer satisfaction. Ideal candidates should be detail-oriented, possess strong time management skills, and work well in a team environment. This position plays a crucial role in enhancing the customer experience and operational efficiency.

Qualifications

• Must have proven time management skills.
• Detail-oriented with a high level of integrity.
• Ability to work cooperatively with other associates.

Responsibilities

• Ensure outstanding customer order fulfillment experiences.
• Assist customers in the lot and provide administrative services.
• Handle cash management and respond to operational concerns.

Skills

Detail-oriented

Time management

Customer service

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.