Store Support

The Home Depot; Phoenix (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer is seeking Associates for Store Support positions in Phoenix, Arizona. Responsibilities include ensuring exceptional customer order fulfillment, assisting customers, and performing administrative tasks. The ideal candidates should be detail-oriented, have proven time management skills, and demonstrate high integrity while working cooperatively with the team. Specific roles may include Office Associate and Customer Service Representative. This position plays a critical role in maintaining customer satisfaction.

Qualifications

• Detail-oriented with strong time management skills.
• Must demonstrate high integrity and work cooperatively with others.
• Ability to assist customers effectively with a focus on satisfaction.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Handle cash management and program compliance.

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.