Store Support

The Home Depot; Wisconsin Rapids (WI); On-site; USD 20,664 - 24,796; Full time

Job summary

A leading home improvement retailer is seeking Associates for Store Support positions in Wisconsin Rapids. The role focuses on non-sales functions, ensuring outstanding customer order fulfillment and assisting customers. Responsibilities include customer interaction, cash management, and operational support. Ideal candidates will be detail-oriented, possess strong time management skills, and demonstrate integrity. A cooperative work style and ability to thrive with little supervision are essential. This role plays a critical part in customer satisfaction and operational success.

Qualifications

• Must work cooperatively with other associates and vendors.
• Ability to assist customers in inquiries and order fulfillment.
• Demonstrated time management and detail orientation.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in locating products and answering questions.
• Handle cash management and maintain program compliance.

Skills

Detail-oriented

Time management

Integrity

Customer interaction

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.