Store Support

The Home Depot; Johnstown (Cambria County); On-site; USD 20,664 - 27,552; Full time

Job summary

A leading home improvement retailer is seeking Associates in Store Support positions to manage customer order fulfillment, assist customers throughout the store, and provide necessary administrative services. The ideal candidates will be detail-oriented, possess strong time management skills, and be able to work cooperatively with others to ensure the highest level of customer satisfaction. Responsibilities include cash management and program compliance, all while maintaining operational goals within the store.

Qualifications

• Must be detail-oriented and possess time management skills.
• Demonstrated ability to work cooperatively with others.
• High level of integrity and customer satisfaction focus.

Responsibilities

• Manage customer orders and ensure fulfillment experience.
• Assist customers in-store and respond to inquiries.
• Carry out cash management and comply with programs.

Skills

Detail-oriented

Time management

Customer service

Teamwork

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.