Store Support

The Home Depot; Edgewood (MD); On-site; USD 28,000 - 42,000; Full time

Job summary

The Home Depot in Edgewood, MD is seeking Store Support associates to perform non-sales functions, including assisting customers with order status and providing administrative support. You will work with associates, vendors, and carriers to ensure smooth operations and high customer satisfaction.

Roles may include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative, with emphasis on integrity, time management, and detail orientation in a fast-paced

Qualifications

• Non-sales roles including order fulfillment and administrative tasks.
• Respond with integrity, time management, and attention to detail.
• Collaborate with associates, vendors, carriers to support store objectives.

Responsibilities

• Assist customers with order status and product information.
• Support cash handling or program compliance as needed.
• Direct customers to store departments or merchandise as required.

Job description

83455BR

Job Description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.