Store Support

The Home Depot; Costa Mesa (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

The Home Depot in Costa Mesa, CA is seeking Store Support Associates to perform a range of non-sales duties aimed at delivering an outstanding customer order fulfillment experience. Roles include Office, Order Fulfillment, Lot, and Customer Service tasks, requiring attention to detail and reliable time management.

Associates must work cooperatively with other staff, vendors, and customers while maintaining operational standards and company objectives.

Qualifications

• Must deliver high levels of customer satisfaction.
• Strong time management and attention to detail are required.
• Ability to work cooperatively with associates, vendors, and customers.

Responsibilities

• Support store operations and assist customers with orders and inquiries.
• Assist in order fulfillment, inventory, and store flow to improve customer experience.
• Collaborate with team to ensure accuracy and efficiency in daily tasks.

Skills

Customer service

Time management

Detail oriented

Teamwork

Job description

Job Description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.