Store Support

The Home Depot; Waterford (CT); On-site; USD 17,000 - 25,000; Full time

Job summary

The Home Depot in Waterford, Connecticut is seeking Store Support associates to help with non-sales tasks, order fulfillment, customer service, and store operations. You will assist customers in the lot or at the service desk, answer questions on order status, handle cash and program compliance, and support store objectives.

You’ll work with fellow associates and vendors with minimal supervision. Possible roles include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer

Job description

76557BR

Job Description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.