Store Support

The Home Depot; Hartford (CT); On-site; USD 17,000 - 22,000; Full time

Job summary

The Home Depot in Hartford, CT is seeking Associates for Store Support roles focused on non-sales functions, order fulfillment, and customer assistance in the lot or front-end operations. You will collaborate with teammates, vendors, and carriers to maintain accurate processes and respond to operational concerns with integrity and time management.

Roles include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

Qualifications

• Non-sales functions experience preferred.
• Ability to respond to operational concerns and collaborate with associates.

Responsibilities

• Assist in order fulfillment and store operations.
• Help customers in the lot or provide administrative services.
• Direct customers to store departments and answer questions on order status.

Skills

Time management

Detail orientation

Integrity

Customer service

Job description

Job Description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities.

Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.