Store Support

The Home Depot; Hooksett (NH); On-site; USD 32,000 - 42,000; Full time

Job summary

The Home Depot is seeking associates to support store operations in Hooksett, NH. This role involves facilitating order fulfillment, assisting customers in the lot, and performing administrative tasks to ensure smooth store operations.

Candidates should be detail-oriented, able to work with minimal supervision, and dedicated to maintaining high customer satisfaction. Roles may include Office, Order Fulfillment, Lot, or Customer Service positions within the store.

Responsibilities

• Ensure an outstanding customer order fulfillment experience.
• Assist customers in the store lot and provide administrative services.
• Direct customer or vendor interaction as needed.
• Reference store departments or merchandise for customers.
• Answer customer questions on product order status.
• Support cash handling or program compliance and adhere to store policies.

Job description

Job Description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.