Store Support

The Home Depot; Franklin (WI); On-site; USD 21,000 - 25,000; Full time

Job summary

The Home Depot in Franklin, WI is seeking associates for store support roles focused on order fulfillment, customer service, and related non-sales tasks. You will assist customers with order status, guide them to departments, and provide essential administrative support to keep store operations running smoothly.

Ideal candidates will be detail-oriented with strong time management and the ability to work with little supervision.

Qualifications

• Non-sales functions include order fulfillment, customer assistance, and administrative tasks.

Responsibilities

• Assist customers with order status and inquiries.
• Direct customers to store departments or merchandise as needed.
• Provide administrative tasks to support store operations.
• Assist with cash handling, program compliance, and daily store objectives.
• Collaborate with other associates, vendors, and carriers as required.

Job description

76291BR

Job Description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.