Store Support

The Home Depot; Monterey Park (CA); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

The Home Depot in California is seeking associates for in-store support roles focused on non-sales functions. You will help ensure an outstanding customer order fulfillment experience, assist customers in the lot, and provide administrative support as needed.

You will work cooperatively with other associates and vendors to maintain high customer satisfaction and uphold store objectives. Specific positions may include Lot Associate, Customer Service Representative, Office Associate, Order

Qualifications

• Customer service mindset and teamwork.
• Attention to detail and time management.

Responsibilities

• Assist customers with order status and store directory directions.
• Support operational store tasks with supervision and maintain store appearance.

Job description

Job Description

122940BR

Position Purpose: Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities.

Specific positions may include: Lot Associate, Customer Service Representative, Office Associate, Order Fulfillment Associate, Door Monitor Associate and Associate Coordinator.