Store Support

The Home Depot; College Park (MD); On-site; USD 28,000 - 36,000; Full time

Job summary

The Home Depot in College Park, MD is hiring for Store Support roles. Associates perform a variety of non-sales tasks to ensure accurate order fulfillment, assist customers in the lot, and provide essential administrative support.

Working with other associates, vendors, and carriers, you’ll respond to operational concerns, uphold store objectives, and help maintain high levels of customer satisfaction through teamwork and attention to detail.

Qualifications

• Non-sales functions supporting store operations.
• Assist customers and direct them to departments or merchandise.
• Maintain accuracy in cash handling and program compliance.

Responsibilities

• Assist customers in the lot and in-store areas.
• Support order fulfillment processes to ensure timely delivery.
• Provide administrative services to keep daily store tasks running smoothly.

Skills

Customer service

Time management

Detail oriented

Job description

73693BR

Job Description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.