Store Support

The Home Depot; Cockeysville (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

The Home Depot in Maryland is seeking an Store Support Associate to handle a variety of non-sales functions, from assisting customers in the lot to processing orders and ensuring order fulfillment. You will work with fellow associates, vendors, and carriers to maintain smooth store operations and support key objectives.

Responsibilities include answering customer questions on product order status, handling cash processes where applicable, and providing accurate administrative support while

Qualifications

• Proven time management skills and attention to detail.
• Strong customer service orientation and integrity.
• Ability to work cooperatively with Associates, vendors, and carriers.

Responsibilities

• Assist customers with order status and inquiries.
• Support order fulfillment and in-store operations.
• Provide administrative support under supervision.

Skills

Customer service

Time management

Attention to detail

Integrity

Teamwork

Job description

83437BR

Job Description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.