Store Support

The Home Depot; Paramount (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

The Home Depot in Paramount, CA is seeking Store Support associates to perform non-sales functions and ensure an outstanding customer order fulfillment experience. You may assist customers in the lot, provide administrative services, and direct shoppers to departments while upholding high integrity and teamwork.

Responsibilities include handling cash-related tasks, answering product order status questions, supporting operations with vendors and carriers, and maintaining strong time management to

Qualifications

• Experience in customer service or order fulfillment.
• Ability to handle cash management and store operations.
• Strong time management and teamwork.

Responsibilities

• Assist customers in the lot and direct them to departments.
• Provide administrative support and handle order status inquiries.
• Support cash management and store compliance, working with vendors and carriers.

Skills

Customer service

Time management

Attention to detail

Integrity

Job description

72046BR

Job Description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.