Store Support

The Home Depot; Delafield (WI); On-site; USD 2,066,000 - 2,617,000; Full time

Job summary

The Home Depot is seeking Store Support Associates to help ensure accurate order fulfillment and a high level of customer satisfaction. You may assist customers in the lot, handle administrative tasks, and support store operations with minimal supervision.

Positions include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative. The role requires attention to detail, reliability, and teamwork to maintain smooth store operations and outstanding service.

Qualifications

• Detail-oriented with proven time-management skills.
• High integrity and ability to work with little supervision.
• Ability to coordinate with associates, vendors, and carriers.

Responsibilities

• Assist customers with non-sales tasks and order status inquiries.
• Support store operations, cash handling and program compliance.
• Direct customers to store departments or merchandise and help fulfill orders.

Job description

85979BR

Job Description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.