Store Support

The Home Depot; Merced (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

The Home Depot is seeking Store Support associates in various non-sales roles to ensure a high level of customer satisfaction and smooth store operations. Positions may involve assisting customers with order status, directing customers to departments, handling basic cash management, and performing administrative tasks.

Specific roles include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative, requiring teamwork with Associates, vendors, and

Responsibilities

• Assist customers in the lot and with order fulfillment processes.
• Provide administrative support and respond to operational concerns.

Job description

77255BR

Job Description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.