Store Support

The Home Depot; Powell (OH); On-site; USD 17,000 - 25,000; Full time

Job summary

The Home Depot in Powell, OH is seeking a Store Support Associate to help ensure accurate and timely order fulfillment, assist customers in the lot, and provide administrative support as needed.

This role requires cooperation with associates, vendors, and carries responsibilities for customer questions, cash handling, and maintaining store operations with attention to detail and integrity.

Responsibilities

• Ensure an outstanding customer order fulfillment experience.
• Assist customers in the lot or provide administrative services.
• Direct customer or vendor interaction as needed and support store operations.

Job description

84939BR

Job Description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.