Store Support

The Home Depot; Downey (CA); On-site; USD 21,000 - 28,000; Full time

Job summary

The Home Depot in Downey, CA is hiring for Store Support roles including Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative. These non-sales positions focus on ensuring an outstanding customer order fulfillment experience, assisting customers in the lot, and providing administrative services.

You will work with associates, vendors, and carriers, be detail-oriented, and apply time management to support store objectives and key operational

Qualifications

• Entry-level role with on-the-job training.
• No prior experience required; training provided.

Responsibilities

• Assist customers with order status and inquiries.
• Support store operations including cash handling and program compliance.
• Provide administrative support and direct customers to departments.

Job description

Job Description

77273BR

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.