Store Support

The Home Depot; Souderton (Montgomery County); On-site; USD 32,000 - 42,000; Full time

Job summary

The Home Depot in Souderton, PA is seeking Store Support roles to help ensure a smooth customer experience through order fulfillment, lot assistance, and administrative tasks. Positions may include Office Associate, Order Fulfillment Associate, Lot Associate and Customer Service Representative.

These roles require teamwork, attention to detail and the ability to interact with customers and vendors while maintaining store objectives and compliance with procedures.

Responsibilities

• Assist customers with order status and store information.
• Support order fulfillment and lot activities to ensure customer satisfaction.
• Provide administrative services and cash handling where required.
• Coordinate with associates, vendors, carriers and maintain program compliance.
• Perform duties typical of Office, Order Fulfillment, Lot and Customer Service Representative roles as needed.

Job description

85466BR

Job Description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.