Store Support

The Home Depot; West Covina (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

The Home Depot in West Covina, CA is seeking Store Support Associates who perform non-sales functions to ensure an outstanding customer order fulfillment experience. They may assist customers in the lot, provide administrative services, and interact with customers or vendors to answer questions on order status and program compliance.

Associates work with other team members under minimal supervision, maintaining integrity and prioritizing store objectives while supporting key operational

Responsibilities

• Assist customers with order fulfillment and product inquiries in a retail setting.
• Provide administrative support and respond to operational concerns to ensure customer satisfaction.

Job description

77908BR

Job Description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.