Store Support

The Home Depot; Chino (CA); On-site; USD 32,000 - 45,000; Full time

Job summary

The Home Depot in California is seeking Store Support associates to perform non-sales functions that ensure smooth order fulfillment and customer satisfaction. Roles may include assisting customers in the lot, providing administrative support, and handling program coordination with a focus on accuracy and efficiency.

Positions emphasize teamwork with fellow associates, vendors, and carriers, requiring detail orientation and strong time-management skills to meet store objectives and uphold

Qualifications

• Non-sales functions focused on customer order fulfillment, lot assistance, or administrative tasks.
• Direct customer or vendor interaction may be required for these roles.
• Must be detail-oriented with strong time management and integrity.

Responsibilities

• Assist with outstanding customer order fulfillment experience.
• Provide support in the store lot and administrative services as needed.
• Collaborate with associates, vendors, and carriers to meet store objectives.

Job description

87559BR Job Description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.