Store Support

The Home Depot; Bolingbrook (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

The Home Depot is seeking associates for Store Support roles in Bolingbrook, IL. These positions focus on non-sales tasks that support store operations and customer satisfaction, including order fulfillment, assisting customers in the lot, and performing administrative services.

Role requires teamwork with coworkers, vendors, and carriers, attention to detail, and strong time management while supporting store objectives and core operational responsibilities.

Qualifications

• Non-sales store support functions to aid operations.
• Ability to assist customers with product order status and questions.
• Attention to detail and time management skills required.

Responsibilities

• Assist customers in the lot or store aisles as needed.
• Process orders and support order fulfillment.
• Perform administrative tasks and ensure program compliance.
• Collaborate with associates, vendors, and carriers.

Job description

73207BR

Job Description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.