Store Support

Home Depot; United States; Remote; USD 19,000 - 25,000; Full time

Job summary

Home Depot in the United States is seeking associates for Store Support roles to perform non-sales functions and help ensure a smooth customer experience across order fulfillment, lot assistance, and administrative tasks.

You will interact with customers, vendors, and associates, respond to product status inquiries, assist with cash handling and program compliance, and support store objectives with attention to detail.

Qualifications

• Proven time management skills.
• Detail-oriented and accurate work.
• High level of integrity and reliability.
• Ability to work with minimal supervision.

Responsibilities

• Assist with order fulfillment and customer inquiries.
• Provide administrative support and handle routine tasks.
• Interact with customers, vendors, and store staff to support operations.

Job description

Job Description

Position Purpose: Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, Customer Service Representative, Door Monitor Associate and Associate Coordinator.