Store Support

Home Depot; Newark (DE); On-site; USD 32,000 - 52,000; Full time

Job summary

Home Depot is hiring for Store Support roles to assist with order fulfillment, customer service, and administrative tasks in a bustling store environment in Newark, Delaware. You will help customers find products, support the lot and operations, and ensure smooth cash handling and program compliance.

Ideal candidates are detail-oriented, reliable, and able to work with teammates with limited supervision while delivering outstanding customer satisfaction and accurate store processes.

Responsibilities

• Assist customers in order fulfillment and product questions.
• Support cash handling and store operations with integrity.

Job description

Job Description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.