Store Support

Home Depot; Cicero (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Home Depot is seeking a Store Support Associate to help with non-sales functions and ensure an outstanding order fulfillment experience for customers.

The role includes assisting customers in the lot, answering questions about order status, and supporting store operations with detail-oriented execution and integrity.

Qualifications

• Experience in assisting customers or handling service requests.
• Ability to work with minimal supervision and manage time effectively.
• Strong attention to detail and integrity in operations.

Responsibilities

• Assist customers with order status and product information to improve satisfaction.
• Support store operations including order fulfillment and cashier-related tasks as needed.
• Coordinate with vendors and associates to ensure smooth store workflow.

Skills

Customer service

Time management

Detail oriented

Integrity

Job description

Job Description

Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.