Store Support

Home Depot; Washington (Washington County); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Home Depot in the United States is seeking Associates for Store Support roles such as Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

These positions focus on delivering the highest level of customer satisfaction, assisting guests in the store and on the lot, and handling administrative tasks with integrity and attention to detail. Teamwork and reliability are essential for daily store objectives.

Responsibilities

• Support store operations and assist customers with product information and order status.
• Provide administrative support and help maintain store efficiency and accuracy.

Job description

Job Description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.