Store Support

The Home Depot; Foley (AL); On-site; USD 26,000 - 36,000; Full time

Job summary

The Home Depot in Foley, AL is seeking associates for store support roles focused on non-sales functions and delivering a high level of customer satisfaction. Responsibilities include assisting customers with order status, supporting administrative tasks, and handling cash with integrity.

Ideal candidates work well with fellow associates and vendors, are detail-oriented, and can manage time effectively to support store objectives and operations.

Qualifications

• Experience in customer service or store operations.
• Ability to handle multiple tasks with accuracy.
• Strong time management and integrity.
• Comfort with direct customer or vendor interactions.

Responsibilities

• Assist customers in the lot and store areas.
• Provide administrative support and order status updates.
• Assist with cash handling and program compliance.
• Collaborate with associates, vendors, and carriers.

Skills

Customer service

Order fulfillment

Cash handling

Time management

Attention to detail

Teamwork

Job description

Job Description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.