Store Support

The Home Depot; Pasadena (CA); On-site; USD 32,000 - 36,000; Full time

Job summary

The Home Depot in Pasadena, CA is seeking Store Support Associates to perform non-sales duties, helping customers with order status, assisting in the lot, and handling administrative tasks. This role emphasizes teamwork, attention to detail, and efficient time management to ensure smooth store operations.

Candidates will collaborate with associates, vendors, and carriers to maintain accurate orders and customer satisfaction, supporting store objectives with minimal supervision while delivering

Responsibilities

• Assist customers with product orders, provide order status updates, help in the store lot, and perform administrative tasks as needed.

Job description

125773BR

Job Description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.