Store Support

The Home Depot; Village of Westbury (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer based in Village of Westbury, New York, seeks associates in Store Support roles to ensure outstanding customer order fulfillment and provide administrative services. This position involves assisting customers, handling cash management, and directing them within the store. Ideal candidates will demonstrate strong time management and detail-oriented skills, maintaining integrity while cooperating with vendors and associates. This role plays a critical part in achieving the highest level of customer satisfaction.

Qualifications

• Must work cooperatively with other Associates and vendors.
• Ability to handle cash management and maintain program compliance.
• Must possess strong communication skills.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot or provide administrative services.
• Direct customers to store departments or merchandise.

Skills

Detail-oriented

Time management

Customer service

Integrity

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.