Store Support

The Home Depot; Mechanicsville (VA); On-site; USD 30,000 - 45,000; Full time

Job summary

The Home Depot is seeking Associates in Store Support positions in Mechanicsville, Virginia. These roles are crucial for ensuring an exceptional customer order fulfillment experience and assisting shoppers with their needs.

Responsibilities include managing customer interactions, handling administrative services, and maintaining integrity and focus on store objectives. The ideal candidates must work well with others and be detail-oriented, demonstrating strong time management skills. Join us to enhance customer satisfaction in a dynamic retail environment.

Qualifications

• Able to work cooperatively with other associates and vendors.
• Demonstrate a high level of integrity at all times.
• Respond to operational concerns of all associates.

Responsibilities

• Ensure an outstanding customer order fulfillment experience.
• Assist customers in the lot or provide administrative services.
• Handle cash management and program compliance.

Skills

Detail-oriented

Time management

Integrity

Customer service skills

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.