Store Supervisor: Lead Teams, Elevate Service & Ops

The North Face; Tulalip Bay (WA); On-site; USD 63,039,000 - 94,558,000; Full time

Job summary

The North Face in Washington state is seeking a Supervisor to support the store's leadership, coach associates, and drive exceptional customer service while upholding brand standards.

You'll supervise daily operations, assist in training, maintain visual merchandising, help stockroom, and promote community engagement; applicants need 1+ years retail leadership and a high school diploma.

Qualifications

• 1+ year of retail or store leadership experience.
• High School Diploma or equivalent preferred.
• Strong communication and leadership skills.
• Ability to stand, move throughout the store, and perform light physical tasks.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against KPIs.
• Model selling behaviors and foster a consumer-centric mindset.
• Coach and develop associates to deliver high levels of engagement and productivity.
• Supervise daily store operations including opening/closing, floor coverage, and task delegation.
• Support stockroom operations by organizing inventory and processing shipments.
• Assist in training and onboarding new team members with feedback and support.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity through proper shipping, receiving and loss prevention.
• Promote community engagement by participating in local initiatives and events.
• Uphold policy, safety standards and standard operating procedures.
• Foster a positive and inclusive store environment that encourages creativity and learning.

Skills

Sales leadership

Team coaching

Communication

Adaptability

Independence

Tech-savvy

Physical stamina

Education

High School Diploma

Job description

The North Face in Washington state is seeking a Supervisor to support the store's leadership, coach associates, and drive exceptional customer service while upholding brand standards.

You'll supervise daily operations, assist in training, maintain visual merchandising, help stockroom, and promote community engagement; applicants need 1+ years retail leadership and a high school diploma.