Retail Supervisor: Lead Customer Experience & Team

FashionUnited; Northern (KY); Hybrid; USD 30,000 - 45,000; Full time

Job summary

The North Face is seeking a Supervisor to support the store’s leadership team and deliver exceptional customer experiences. You will lead by example, coach associates, manage daily operations, and help maximize store profitability while upholding brand standards and safety procedures.

Ideal candidates have 1+ years of retail or store leadership experience, a high school diploma or equivalent, and proven ability to drive results through teams.

Qualifications

• Proven ability to drive results through store teams and exceed sales and profit goals.
• Skilled in coaching, motivating, and building high‑performing, diverse teams.
• Strong verbal and written communication skills with the ability to influence across all levels.
• Solution‑oriented and flexible in a fast‑paced, dynamic retail environment.
• Capable of working independently, managing shifting priorities, and meeting business expectations.
• Comfortable using word processing, spreadsheets, and retail software tools.
• Ability to stand and move throughout the store for extended periods and perform physical tasks such as bending, reaching, squatting, climbing ladders, and lifting light to moderate weight, with or without reasonable accommodation.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.
• Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow to the sales floor.
• Assist in training and onboarding new team members; provide ongoing feedback and support.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity through proper shipping, receiving, and loss prevention practices.
• Promote community engagement by participating in local initiatives and events.

Skills

Drive results

Coaching

Communication

Independence

Retail software

Physical stamina

Education

High School Diploma or equivalent

Tools

POS systems

Job description

The North Face is seeking a Supervisor to support the store’s leadership team and deliver exceptional customer experiences. You will lead by example, coach associates, manage daily operations, and help maximize store profitability while upholding brand standards and safety procedures.

Ideal candidates have 1+ years of retail or store leadership experience, a high school diploma or equivalent, and proven ability to drive results through teams.