Store Supervisor: Lead, Coach & Elevate Customer Experience

FashionUnited; Grove City, Northern (OH, KY); Hybrid; USD 24,000 - 31,000; Full time

Job summary

The North Face in Ohio is seeking a Supervisory leader to support the store's leadership team and deliver an exceptional customer experience. You will coach and develop associates, oversee operations, and drive sales through high‑quality service and strong merchandising.

Ideal candidates will have 1+ years of retail leadership, a high school diploma, and a passion for outdoor exploration. This role offers hourly pay and the chance to grow with a global brand committed to sustainability.

Qualifications

• Minimum 1+ years of retail or store leadership experience.
• Strong verbal and written communication skills.
• Ability to coach and develop team members.

Responsibilities

• Deliver high levels of personalized customer engagement through genuine interactions.
• Support the store leadership with achieving sales goals and KPI targets.
• Model selling behaviors and foster a consumer-centric mindset.
• Coach and develop associates to improve engagement and productivity.
• Supervise daily store operations including opening/closing procedures.
• Support stockroom operations and merchandise replenishment.
• Assist in training and onboarding new team members.

Skills

Customer engagement

Leadership

Coaching

Communication

Education

High School Diploma or equivalent

Job description

The North Face in Ohio is seeking a Supervisory leader to support the store's leadership team and deliver an exceptional customer experience. You will coach and develop associates, oversee operations, and drive sales through high‑quality service and strong merchandising.

Ideal candidates will have 1+ years of retail leadership, a high school diploma, and a passion for outdoor exploration. This role offers hourly pay and the chance to grow with a global brand committed to sustainability.