Retail Supervisor: Lead, Coach & Elevate Service

The North Face; Meridian (MS); On-site; USD 22,000 - 33,000; Full time

Job summary

The North Face in Meridian, MS is hiring a Supervisor to lead and develop the store team, deliver exceptional customer experiences, and uphold brand standards. You will work with the Store Manager and Assistant Manager to drive sales, mentoring associates and ensuring operational excellence in merchandising, inventory, and daily store routines.

The ideal candidate has 1+ years of retail or store leadership experience, a High School Diploma or equivalent, strong communication, and the ability to

Qualifications

• Proven ability to drive results through store teams and exceed sales and profit goals.
• Skilled in coaching, motivating, and building high‑performing diverse teams.
• Strong verbal and written communication skills with the ability to influence across all levels.
• Solution‑oriented and flexible in a fast‑paced, dynamic retail environment.
• Capable of working independently, managing shifting priorities, and meeting business expectations.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Monitor progress against KPIs to help achieve sales goals.
• Model selling behaviors and foster a consumer‑centric mindset.
• Coach and develop associates to deliver high engagement and meet productivity goals.
• Supervise opening/closing, floor coverage, and task delegation.
• Support stockroom operations and ensure timely product flow to the sales floor.
• Assist in training and onboarding new team members.
• Maintain visual merchandising standards and product replenishment.
• Support inventory integrity through proper shipping, receiving, and loss prevention practices.
• Engage with local community initiatives and events.
• Uphold policies, safety standards, and procedures.
• Foster an inclusive store environment that encourages creativity and learning.

Skills

Retail leadership

Customer engagement

Coaching

Communication skills

Flexibility

Independent work

Product knowledge

Education

High School Diploma or equivalent

Tools

Retail software tools

Word processing

Spreadsheets

Job description

The North Face in Meridian, MS is hiring a Supervisor to lead and develop the store team, deliver exceptional customer experiences, and uphold brand standards. You will work with the Store Manager and Assistant Manager to drive sales, mentoring associates and ensuring operational excellence in merchandising, inventory, and daily store routines.

The ideal candidate has 1+ years of retail or store leadership experience, a High School Diploma or equivalent, strong communication, and the ability to