Store Supervisor: Lead Teams & Elevate Customer Experience

Skims; Chicago (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive pay with bonus

401(k) plan

Employee discount

Paid Time Off

Health/Dental/Vision/Life Insurance

Mental Health benefits

Parental Leave

Referral Bonus

Job summary

SKIMS is seeking a Supervisor to drive daily results on the sales floor. You will lead with a Customer Obsessed mindset, coach Team Members in the moment, and promote a high performing, inclusive store culture.

In this role you’ll manage open/close tasks, uphold visual standards, train new teammates, and push toward KPIs while delivering warm, personalized service. This full-time position requires availability evenings, weekends, holidays, and the ability to move and lift up to 40 pounds.

Qualifications

• Experience in supervisory or management role in retail.
• Passion for SKIMS brand and mission to serve the team and customers.
• Ability to lead by example in a fast-paced environment.
• Strong communication and interpersonal skills.
• Focus on collaboration and customer connection.
• Use sales data to improve team performance.
• Uphold visual and operational standards.
• Able to stand, move, and lift up to 40 pounds.
• Open availability for evenings, weekends, holidays, and overtime.
• Not seeking an influencer role.

Responsibilities

• Lead with a Customer Obsessed mindset by delivering warm, intentional, and personalized service on the floor and modeling those behaviors for the team.
• When assigned as the Sales Floor Captain, drive performance through zone management, coaching, and team motivation.
• Ensure daily tasks and operational priorities are executed with a lens of Operational Excellence, including opening/closing procedures, cash management accuracy, and store cleanliness.
• Coach Team Members on selling behaviors, product knowledge, and styling support that connect product features to the customer’s needs.
• Deliver feedback and support individual growth moments by encouraging Learning Agility within the team.
• Help facilitate the training and onboarding of new Team Members. Support consistent reinforcement of our standards, brand values, and store policies.
• Maintain strong product knowledge and support execution of product launches, restocks, and floor updates.
• Assist the leadership team in achieving store KPIs goals and Drive Results by tracking sales performance, setting goals with the team, and celebrating wins!
• Partner with leaders to monitor inventory levels, visual standards, and product availability throughout the day.
• Communicate openly and respectfully with the team, helping to Inspire Yourself & Others and build a positive, inclusive culture.
• Proactively step in to resolve customer issues with empathy, speed, and ownership.
• Support execution of daily action plans, zone assignments, and shift recaps in partnership with Store and Assistant Leaders.

Skills

Supervisory experience

Retail leadership

Communication skills

Customer service

Team motivation

Store operations

Physical fitness

Job description

SKIMS is seeking a Supervisor to drive daily results on the sales floor. You will lead with a Customer Obsessed mindset, coach Team Members in the moment, and promote a high performing, inclusive store culture.

In this role you’ll manage open/close tasks, uphold visual standards, train new teammates, and push toward KPIs while delivering warm, personalized service. This full-time position requires availability evenings, weekends, holidays, and the ability to move and lift up to 40 pounds.