Customer Experience Supervisor - Fashion Retail (Full-Time)

SKIMS; Maryland; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Bonus structure

401(k) plan

Employee discount

Paid Time Off

Health insurance

Dental insurance

Vision insurance

Life insurance

Mental health benefits

Parental leave

Referral bonus

Job summary

SKIMS is seeking a Supervisor to lead the sales floor, drive daily results, and model exceptional customer experiences. You will coach Team Members in-the-moment, manage opening/closing tasks, and ensure visual standards while upholding store policies.

This role values strong leadership, inclusivity, and the ability to translate product knowledge into personalized service. You’ll partner with the leadership team to hit KPIs, support training, and foster a positive, high-performing culture on

Qualifications

• Retail supervisory experience in fashion or related industry.
• Strong passion for the SKIMS brand and mission to serve customers with inclusivity.
• Ability to lead by example and motivate a team in a fast-paced environment.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead with a Customer Obsessed mindset by delivering warm, intentional, and personalized service on the floor.
• Drive performance through zone management, coaching, and team motivation when designated Sales Floor Captain.
• Ensure daily tasks and priorities are executed with Operational Excellence, including opening/closing, cash handling, and store cleanliness.
• Coach Team Members on selling behaviors, product knowledge, and styling to connect features to customer needs.
• Provide feedback and growth opportunities by promoting Learning Agility within the team.
• Assist training and onboarding of new Team Members and reinforce standards, values, and policies.
• Maintain strong product knowledge and support product launches, restocks, and floor updates.
• Support the leadership team to achieve store KPIs, track sales, set goals, and celebrate wins.

Skills

Leadership

Customer service

Communication

Coaching

Sales data analysis

Job description

SKIMS is seeking a Supervisor to lead the sales floor, drive daily results, and model exceptional customer experiences. You will coach Team Members in-the-moment, manage opening/closing tasks, and ensure visual standards while upholding store policies.

This role values strong leadership, inclusivity, and the ability to translate product knowledge into personalized service. You’ll partner with the leadership team to hit KPIs, support training, and foster a positive, high-performing culture on