Store Supervisor: Lead Team & Guest Experience

The Honey Baked Ham Company, LLC; Olathe (KS); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Casual environment

Flexible hours

Career growth

Job summary

The Honey Baked Ham Company, LLC is seeking a Store Supervisor in Olathe, KS to lead daily store operations and deliver excellent customer service. You will oversee staffing, training, and compliance with company standards in a fast-paced environment.

This full-time role offers benefits and a casual workplace. You will be responsible for opening/closing procedures, inventory control, and fostering a safe, clean store while contributing to catering orders and B2B sales growth.

Qualifications

• High school diploma or equivalent.
• 2 years of restaurant or service industry experience desirable.
• Prior supervisory experience recommended.
• Valid driver's license and reliable transportation.

Responsibilities

• Manage Store Operations as assigned by Manager and assume all operational control in the absence of Manager.
• Assist in hiring and training of all associates and ensure expectations for each position are met. Assist Manager in the implementation of development plans for staff.
• Be able to effectively work and train all positions in both the front and back of the house.
• Performs various administrative functions i.e banking and scheduling meeting.
• Coaches associates using established processes and tools including Huddles, Observation checklists, and Ham Evaluations.
• Execute store opening / closing procedures and daily / weekly reports.
• Manage/monitor labor and adjust the store staffing based on the demands of the business.
• Monitor production and sales efficiencies including wait times, yields and product quality.
• Ensures proper sanitation procedures are followed including hand dip, hair nets, gloves and aprons. Ensures proper use of equipment. Monitors stocking and clean up duties.
• Ensures FIFO rotation of all product in FOH and BOH including unproduced and produced hams and turkeys.
• Handles complaints with 100% Customer satisfaction according to Company policy.
• Participate in catering and gifting sales and fulfillment in all B2B and Catering processes.
• Lead merchandising transition from promotion to promotion and ensures proper Holiday and non-Holiday set up.

Skills

Basic computer skills

Microsoft Word

Excel

Outlook

Education

High school diploma or equivalent

Job description

The Honey Baked Ham Company, LLC is seeking a Store Supervisor in Olathe, KS to lead daily store operations and deliver excellent customer service. You will oversee staffing, training, and compliance with company standards in a fast-paced environment.

This full-time role offers benefits and a casual workplace. You will be responsible for opening/closing procedures, inventory control, and fostering a safe, clean store while contributing to catering orders and B2B sales growth.