Store Operations Lead - Flexible Hours & Growth

The Honey Baked Ham Company, LLC; Cincinnati (OH); On-site; USD 48,000 - 58,000; Full time

Benefits offered by this job

Competitive pay

Fun and casual environment

Flexible hours

Opportunity to grow your career!

Job summary

The Honey Baked Ham Company, LLC. in Cincinnati is seeking a Store Supervisor to lead daily store operations, ensure excellent customer service, and coach a diverse team of associates.

The role emphasizes hands-on leadership, adherence to safety and quality standards, and delivering a great guest experience. You will manage scheduling, training, labor cost, and performance metrics, support catering orders, and participate in merchandising.

Qualifications

• High school diploma or equivalent.
• 2 years of restaurant or service industry experience desirable and prior supervisory experience recommended.
• Valid driver's license and reliable transportation.

Responsibilities

• Manage Store Operations as assigned by Manager and assume all operational control in the absence of Manager.
• Assist in hiring and training of all associates and ensure expectations for each position are met. Assist Manager in the implementation of development plans for staff.
• Be able to effectively work and train all positions in both the front and back of the house.
• Performs various administrative functions i.e banking and scheduling meeting.
• Coaches associates using established processes and tools including Huddles, Observation checklists, and Ham Evaluations.
• Execute store opening / closing procedures and daily / weekly reports.
• Manage/monitor labor and adjust the store staffing based on the demands of the business.
• Monitor production and sales efficiencies including wait times, yields and product quality.
• Ensures proper sanitation procedures are followed including hand dip, hair nets, gloves and aprons. Ensures proper use of equipment. Monitors stocking and clean up duties.
• Ensures FIFO rotation of all product in FOH and BOH including unproduced and produced hams and turkeys.
• Handles complaints with 100% Customer satisfaction according to Company policy.
• Participate in catering and gifting sales and fulfillment in all B2B and Catering processes.
• Lead merchandising transition from promotion to promotion and ensures proper Holiday and non-Holiday set up.

Job description

The Honey Baked Ham Company, LLC. in Cincinnati is seeking a Store Supervisor to lead daily store operations, ensure excellent customer service, and coach a diverse team of associates.

The role emphasizes hands-on leadership, adherence to safety and quality standards, and delivering a great guest experience. You will manage scheduling, training, labor cost, and performance metrics, support catering orders, and participate in merchandising.