Store Operations Leader | Flexible Hours & Growth

The Honey Baked Ham Company, LLC; Lake Orion (MI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Fun and casual environment

Flexible hours

Career growth with a premier brand

Job summary

The Honey Baked Ham Company, LLC is seeking a Store Supervisor to lead store operations, supervise staff, and ensure excellent customer service in a full-time role. You will assist in hiring, training, and development, while overseeing front and back-of-house activities and daily reports.

This position requires a high school diploma, basic MS Office skills, and 2 years of service-industry experience with prior supervisory exposure.

Qualifications

• High school diploma or equivalent.
• Basic computer skills including Microsoft Word, Excel and Outlook.
• 2 years of restaurant or service industry experience desirable and prior supervisory experience recommended.
• Good understanding of a production facility operations.

Responsibilities

• Manage Store Operations as assigned by Manager and assume all operational control in the absence of Manager.
• Assist in hiring and training of all associates and ensure expectations for each position are met.
• Be able to effectively work and train all positions in both the front and back of the house.
• Coaches associates using established processes and tools including Huddles, Observation checklists, and Ham Evaluations.
• Execute store opening / closing procedures and daily / weekly reports.
• Manage/monitor labor and adjust the store staffing based on the demands of the business.
• Monitor production and sales efficiencies including wait times, yields and product quality.
• Ensures proper sanitation procedures are followed including hand dip, hair nets, gloves and aprons.
• Handles complaints with 100% Customer satisfaction according to Company policy.
• Participate in catering and gifting sales and fulfillment in all B2B and Catering processes.
• Lead merchandising transition from promotion to promotion and ensures proper Holiday and non-Holiday set up.

Skills

Supervisory experience

Customer service

Production facility operations

MS Word

MS Excel

MS Outlook

Driver's license

Education

High school diploma or equivalent

Job description

The Honey Baked Ham Company, LLC is seeking a Store Supervisor to lead store operations, supervise staff, and ensure excellent customer service in a full-time role. You will assist in hiring, training, and development, while overseeing front and back-of-house activities and daily reports.

This position requires a high school diploma, basic MS Office skills, and 2 years of service-industry experience with prior supervisory exposure.