Store Supervisor – Lead Service, Sales & Team Growth

Connecticut Fine Wine & Spirits LLC; West Hartford (CT); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health care plans

401(k)

Discounts

Career development & training

Job summary

Total Wine & More in West Hartford, CT is seeking a Supervisor to support management in growing our brand and delivering best-in-class service. You will supervise team members, assist training, and ensure compliance with alcohol laws while maintaining a safe, welcoming store environment.

Responsibilities include leading by example, resolving customer issues, and driving sales through strong product knowledge and teamwork. Flexible scheduling, including evenings and weekends, is required.

Qualifications

• High school diploma or equivalent preferred.
• 1-3 years of experience, 1+ year supervisory in retail.
• Strong interpersonal skills and team player mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with POS systems and inventory management software.
• Ability to work a flexible schedule including evenings and weekends.

Responsibilities

• Support management in growing the company brand and store operations.
• Lead by example to deliver best-in-class customer service.
• Supervise team members and assist training and development.
• Ensure compliance with alcohol sale laws and safety standards.
• Resolve customer issues and coach peers to improve service quality.
• Maintain store cleanliness and manage front-end operations.

Skills

Strong interpersonal skills

Team player mindset

Customer issue resolution

Coaching peers

POS systems familiarity

Inventory software knowledge

Education

High school diploma or equivalent

Tools

POS systems

Inventory management software

Job description

Total Wine & More in West Hartford, CT is seeking a Supervisor to support management in growing our brand and delivering best-in-class service. You will supervise team members, assist training, and ensure compliance with alcohol laws while maintaining a safe, welcoming store environment.

Responsibilities include leading by example, resolving customer issues, and driving sales through strong product knowledge and teamwork. Flexible scheduling, including evenings and weekends, is required.