Retail Team Lead — Wine & Spirits & Service

Florida Fine Wine and Spirits, LLC; Wellington (KY); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Generous store discounts

Health care plans (medical, dental, -)

401(k)

Disability & life insurance coverage

Paid parental leave

Pet insurance

College tuition assistance

Career development & product training

Consumer classes & More!

Job summary

Total Wine & More is seeking a Supervisor to support store operations and cultivate a sales and service culture. You will lead a service team, assist with training, and ensure compliance with alcohol laws while delivering best-in-class service to customers.

In this role, you will help drive sales metrics, manage front-end operations, and collaborate with management to create a welcoming store environment. Evening and weekend availability is required.

Qualifications

• High school diploma or equivalent preferred.
• 1–3 years of experience, 1+ year in a supervisory role in retail.
• Strong interpersonal skills and a team player mindset.
• Experience resolving customer issues and coaching peers.

Responsibilities

• Deliver outstanding customer service by leading by example and resolving issues.
• Supervise team members and support their training for product knowledge and sales skills.
• Ensure adherence to alcohol laws and maintain a safe, compliant store.
• Maintain store safety and cleanliness standards across the store.
• Support store operations and help build a sales and service culture to deliver best-in-class service.
• Drive sales and deliver key performance metrics (KPMs).
• Support front-end operations.
• Perform other duties as assigned.

Skills

Interpersonal skills

Team leadership

Customer service

Coaching peers

Education

High school diploma or equivalent

Tools

Point-of-sale systems

Inventory management software

Job description

Total Wine & More is seeking a Supervisor to support store operations and cultivate a sales and service culture. You will lead a service team, assist with training, and ensure compliance with alcohol laws while delivering best-in-class service to customers.

In this role, you will help drive sales metrics, manage front-end operations, and collaborate with management to create a welcoming store environment. Evening and weekend availability is required.