Store Service Supervisor & Customer Experience Lead

New York Fine Wine & Spirits, LLC; United States; On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Generous store discounts

Health care plans (medical, dental, Rx

Vision

401(k)

HSA

FSA

Pre-tax commuter benefits

Disability & life insurance

Paid parental leave

Pet insurance

Critical illness & accident insurance

Discounted home and auto insurance

Tuition assistance

Career development & product training

Consumer classes & More

Job summary

Total Wine & More is seeking a Supervisor to support the management team in growing our brand and delivering best-in-class service. You will supervise staff, assist with training, and help create a welcoming store atmosphere while ensuring compliance and safety.

The role requires 1-3 years in a supervisory retail capacity, strong customer service and teamwork, and flexibility to work evenings and weekends. Pay ranges and benefits reflect store-wide standards across locations.

Qualifications

• High school diploma or equivalent preferred.
• 1-3 years of experience, 1+ year of proven supervisory experience in retail.
• Strong interpersonal skills and a team player mindset.

Responsibilities

• Support store operations and help build a sales and service culture.
• Lead by example to deliver best-in-class service and foster a welcoming store atmosphere.
• Supervise team members and support training and ongoing development.
• Resolve customer issues and coach peers to enhance product knowledge and sales skills.
• Ensure adherence to laws and regulations related to alcohol sales and maintain a safe, compliant store environment.
• Maintain store safety and cleanliness; perform other duties as assigned.

Skills

Supervisory experience

Customer service

Sales skills

Team player

Education

High school diploma or equivalent

Tools

Point-of-sale systems

Inventory management software

Job description

Total Wine & More is seeking a Supervisor to support the management team in growing our brand and delivering best-in-class service. You will supervise staff, assist with training, and help create a welcoming store atmosphere while ensuring compliance and safety.

The role requires 1-3 years in a supervisory retail capacity, strong customer service and teamwork, and flexibility to work evenings and weekends. Pay ranges and benefits reflect store-wide standards across locations.