Store Supervisor: Lead, Sell & Earn Bonus

Casper; Durham (NC); On-site; USD 40,000 - 58,000; Full time

Benefits offered by this job

Salary plus monthly bonus potential

Employee Discount

Paid Time Off

Paid Sick Time

Incentivized Referral Program

Job summary

Casper is seeking a Store Supervisor in Durham, NC to help oversee day-to-day operations, lead the sales floor, and uphold Casper's customer-centric culture. You will work closely with the Store Manager to deliver outstanding service and meet sales goals through coaching and accountability.

You will open/close the store, maintain visual standards, manage inventory, and implement initiatives from Casper HQ. A fast-paced, entrepreneurial environment rewards initiative and teamwork, including

Qualifications

• 1-2 years experience as a people leader in a retail, sales, customer service or hospitality industry, with at least 3+ years in a customer-facing role
• Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent
• Outstanding communication skills with a knack for building consensus via influence
• Naturally curious and solves problems with grace and optimism
• Available to work at minimum 2 days a week with weekend availability
• Ability to move boxes weighing up to 150 lbs and be on your feet all day

Responsibilities

• Assume managerial duties in the absence of the Store Manager/Associate Store Manager, including store opening/closing, upholding visual brand standards, maintaining safe working conditions and facilities maintenance
• Help lead and advise associate team on sales floor with goal driven approach
• Lead by example and contribute to a culture of ownership, continuous improvement, and goal achievement
• Maintain training standards on the sales floor; ensure the team has both product and systems expertise
• Help find ways to improve store operations and to improve overall customer experience
• Ensure that the product and promotion schedule is in line with casper.com and help implement any initiatives from Casper HQ
• Oversee inventory management. Inform all associates of product levels & shortages and assist leadership team in cycle counts and replenishment process
• Help Casper reinvent retail by creating unique, optimal retail experiences
• Be a constant ambassador of our core values and mission statement by providing and sharing great customer experiences, new messaging, ideas and feedback

Skills

Store leadership

Customer service excellence

Communication skills

Problem solving

Influence and coaching

Job description

Casper is seeking a Store Supervisor in Durham, NC to help oversee day-to-day operations, lead the sales floor, and uphold Casper's customer-centric culture. You will work closely with the Store Manager to deliver outstanding service and meet sales goals through coaching and accountability.

You will open/close the store, maintain visual standards, manage inventory, and implement initiatives from Casper HQ. A fast-paced, entrepreneurial environment rewards initiative and teamwork, including