Store Supervisor — Lead Customer Experience

Casper; Washington (District of Columbia); On-site; USD 57,529,000 - 62,785,000; Full time

Benefits offered by this job

Employee Discount

Paid Time Off

Paid Sick Time

Referral Program

Bonus potential

Job summary

Casper is hiring a Store Supervisor to lead daily operations, mentor a team, and deliver exceptional customer experiences. You will act as the Store Manager in their absence, drive sales, maintain visual standards, and ensure safe, engaging retail environments across the Casper brand.

You will oversee training, product knowledge, and promotions, while coordinating inventory and store initiatives with Casper HQ. Weekend availability and physical stamina are important for this role.

Qualifications

• 1–2 years experience as a people leader in a retail, sales, customer service or hospitality industry with at least 3+ years in a customer-facing role
• Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent
• Deep understanding of service excellence in a consumer environment
• Outstanding communication skills with a knack for building consensus via influence
• Naturally curious and solves problems with grace and optimism

Responsibilities

• Assume managerial duties in the absence of the Store Manager/Associate Store Manager, including store opening/closing, upholding visual brand standards, maintaining safe working conditions
• Help lead and advise associate team on sales floor with goal driven approach
• Lead by example and contribute to a culture of ownership, continuous improvement, and goal achievement
• Maintain training standards on the sales floor; ensure the team has both product and systems expertise
• Help find ways to improve store operations and to improve overall customer experience
• Ensure that the product and promotion schedule is in line with Casper.com and help implement initiatives from Casper HQ
• Oversee inventory management; inform associates of product levels & shortages and assist in cycle counts and replenishment
• Help Casper reinvent retail by creating unique, optimal retail experiences
• Be a constant ambassador of our core values and mission statement by providing and sharing great customer experiences, new messaging, ideas and feedback

Skills

People leadership

Customer service

Sales acumen

Communication skills

Adaptability

Problem solving

Job description

Casper is hiring a Store Supervisor to lead daily operations, mentor a team, and deliver exceptional customer experiences. You will act as the Store Manager in their absence, drive sales, maintain visual standards, and ensure safe, engaging retail environments across the Casper brand.

You will oversee training, product knowledge, and promotions, while coordinating inventory and store initiatives with Casper HQ. Weekend availability and physical stamina are important for this role.