Store Supervisor: Lead Sales & Customer Experience

Carpenter Co.; McLean (VA); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Employee Discount

401k

Paid Time Off

Referral Program

Job summary

Casper is seeking a Store Supervisor in McLean to help oversee day-to-day operations alongside the Store Manager and Associate Manager. You will lead by example on the sales floor, nurture a customer-centric, consultative sales culture, and ensure Casper's offline experience meets brand standards.

The role requires leadership in coaching associates, managing inventory, and upholding safety. You will be part of a fast-paced, entrepreneurial team delivering energetic service and supporting the

Qualifications

• 1-2 years experience as a people leader in a retail, sales, customer service or hospitality industry, with at least 3+ years in a customer-facing role.
• Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast paced environments.
• Deep and demonstrated understanding of service excellence in a consumer environment.
• Outstanding communication skills with a knack for building consensus via influence. Naturally curious and a solves problems with grace and optimism.
• Financial management experience preferred
• The desire to work in a fast paced, entrepreneurial environment - understands the importance of experimentation and iteration
• Hours expectation: minimum of 40 hours per week including weekends, based on business needs. There may be times when you are required to be in the store alone.
• Ability to move boxes weighing up to 150 lbs and be on your feet all day.

Responsibilities

• Assume managerial duties in the absence of the Store Manager/Associate Store Manager, including store opening/closing, upholding visual brand standards, maintaining safe working conditions and facilities maintenance
• Help lead and advise associate team on sales floor with goal driven approach
• Lead by example and contribute to a culture of ownership, continuous improvement, and goal achievement
• Maintain training standards on the sales floor; ensure the team has both product and systems expertise
• Help find ways to improve store operations and to improve overall customer experience
• Ensure that the product and promotion schedule is in line with casper.com and help implement any initiatives from Casper HQ
• Oversee inventory management. Inform all associates of product levels & shortages and assist leadership team in cycle counts and replenishment process
• Help Casper reinvent retail by creating unique, optimal retail experiences
• Be a constant ambassador of our core values and mission statement by providing and sharing great customer experiences, new messaging, ideas and feedback

Skills

People leadership

Retail sales

Customer service

Communication skills

Financial acumen

Entrepreneurial mindset

Physical stamina

Weekend availability

Job description

Casper is seeking a Store Supervisor in McLean to help oversee day-to-day operations alongside the Store Manager and Associate Manager. You will lead by example on the sales floor, nurture a customer-centric, consultative sales culture, and ensure Casper's offline experience meets brand standards.

The role requires leadership in coaching associates, managing inventory, and upholding safety. You will be part of a fast-paced, entrepreneurial team delivering energetic service and supporting the