Store Supervisor — Lead, Earn with Bonuses & Benefits

Casper; Southlake (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Salary + monthly bonus

Medical, vision, and dental insurance

Employee discount

401k program

Paid Time Off

Referral program

Job summary

Casper is hiring a Store Supervisor to help oversee day-to-day store operations alongside the Store Manager and Associate Manager. You will lead on the sales floor with a customer-centric and consultative sales culture.

The ideal candidate has 1-2 years of people leadership in retail or hospitality with at least 3+ years in a customer-facing role, strong leadership, service excellence, and exceptional communication.

Qualifications

• 1-2 years experience as a people leader in a retail, sales, customer service or hospitality industry, with at least 3+ years in a customer-facing role
• Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent
• Deep and demonstrated understanding of service excellence in a consumer environment
• Outstanding communication skills with a knack for building consensus via influence
• Naturally curious and a solves problems with grace and optimism
• Financial management experience preferred

Responsibilities

• Assume managerial duties in the absence of the Store Manager/Associate Store Manager, including store opening/closing, upholding visual brand standards, maintaining safe working conditions and facilities maintenance
• Help lead and advise associate team on sales floor with goal driven approach
• Lead by example and contribute to a culture of ownership, continuous improvement, and goal achievement
• Maintain training standards on the sales floor; ensure the team has both product and systems expertise
• Help find ways to improve store operations and to improve overall customer experience
• Ensure that the product and promotion schedule is in line with casper.com and help implement any initiatives from Casper HQ
• Oversee inventory management. Inform all associates of product levels & shortages and assist leadership team in cycle counts and replenishment process
• Help Casper reinvent retail by creating unique, optimal retail experiences
• Be a constant ambassador of our core values and mission statement by providing and sharing great customer experiences, new messaging, ideas and feedback

Skills

People leadership

Customer service

Communication

Problem solving

Adaptability

Financial management

Job description

Casper is hiring a Store Supervisor to help oversee day-to-day store operations alongside the Store Manager and Associate Manager. You will lead on the sales floor with a customer-centric and consultative sales culture.

The ideal candidate has 1-2 years of people leadership in retail or hospitality with at least 3+ years in a customer-facing role, strong leadership, service excellence, and exceptional communication.